Your rights
To expect that, during all your dealings with the doctors, their staff and health professionals who may be involved in your care, your right to confidentiality will be respected at all times.- To be treated with respect and not to be discriminated against on the grounds of age, gender, disability, medical condition, sexuality, race, religion, cultural preferences or beliefs.
- To be kept informed of the aims of your treatment, the likely outcomes, the possible side effects and to receive help in understanding your illness from clinicians who will work in partnership with you.
- To be treated by members of an organisation that operates according to standards set by the Royal College of General Practitioners and that aims to continuously improve standards within the resources available to it.
Surgery Complaints Procedure
Your responsibilities
- To let us know as soon as possible of any changes in your address and telephone number.
- To use the services we provide with patience and understanding, to request home visits only if it is very difficult for you to attend the surgery, not to make non-urgent telephone calls at morning peak busy times, to give us time to process your prescription requests.
- To inform us as soon as possible if you cannot keep an appointment as this allows us to give it to someone else.
- To treat all members of the primary care team with courtesy
- To comply with all measures put in place to ensure the health, safety and well-being of everyone in the surgery building.
- To understand that we operate a zero tolerance policy to violent behaviour.
Craigvinean Surgery Patient Privacy Policy
On May 25th new data protection laws came into affect across the EU including the United Kingdom. The purpose of these laws are to create more transparency so individuals have more control over how their personal data is used and stored by the companies and businesses the person uses.
As a medical centre, due to the sensitive nature of the data we store, we have always had to have very stringent policies in place for the governance of the data we hold. Indeed these new regulations are actually a mechanism to bring the rest of British Industry up to the same standard that the Healthcare Industry has always worked under.
The new laws therefore will make no changes to how we use your data and keep your data secure. We do however need to provide more information to our patients about how we hold the data and how you can access the data we use. To which end we have created a Patient Privacy Policy which contains all the information you need about your data and how it is used. You can ask for a copy of this at reception but to save on trees here is a copy:
Patient Privacy Notice
As a business we need to make ‘reasonable’ efforts to ensure the data we hold on our customers is correct. Having the correct addresses and contact details of our patients is crucial in ensuring that results, referrals etc are sent to the correct addresses. Please help us by letting us know as soon as you move house, change your mobile number or email address.
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