Your rights

• To expect that, during all your dealings with the doctors, their staff and health professionals who may be involved in your care, your right to confidentiality will be respected at all times.
• To be treated with respect and not to be discriminated against on the grounds of age, gender, disability, medical condition, sexuality, race, religion, cultural preferences or beliefs.
• To be kept informed of the aims of your treatment, the likely outcomes, the possible side effects and to receive help in understanding your illness from clinicians who will work in partnership with you.
• To be treated by members of an organisation that operates according to standards set by the Royal College of General Practitioners and that aims to continuously improve standards within the resources available to it.

Your responsibilities

• To let us know as soon as possible of any changes in your address and telephone number.
• To use the services we provide with patience and understanding, to request home visits only if it is very difficult for you to attend the surgery, not to make non-urgent telephone calls at morning peak busy times, to give us time to process your prescription requests.
• To inform us as soon as possible if you cannot keep an appointment as this allows us to give it to someone else.
• To treat all members of the primary care team with courtesy
• To comply with all measures put in place to ensure the health, safety and well-being of everyone in the surgery building.
• To understand that we operate a zero tolerance policy to violent behaviour.